Case Study

City Mind NP – Case Study

City Mind NP

Introduction

City Mind NP, a psychiatric practice founded by Joshua Flores, PMHNP-BC, was facing challenges with their billing and credentialing processes. The practice was in need of a reliable and efficient billing company to handle their revenue cycle management, and also needed assistance with the credentialing process for their providers.

Issues and Challenges Found by RCM Centric

City Mind NP was struggling with a high volume of denied claims, resulting in a significant loss of revenue. They also had difficulty keeping up with the credentialing requirements for their providers, leading to delays in getting them on insurance panels. This was impacting the practice’s ability to see patients and generate revenue.

Client Overview:

Client Name:

Joshua Flores - PMHNP-BC

Job Title:

Founder - Psychiatric Nurse Practitioner

Practice / Business Name:

City Mind NP

Speciality:

Psychiatric

City / State:

New York, NY

Solution Provided by RCM Centric

We worked with City Mind NP to provide a comprehensive solution for their billing and credentialing needs. Our billing team took over the revenue cycle management for the practice, implementing best practices and utilizing advanced technology to improve the claims submission and follow-up process. This resulted in a significant reduction in denied claims and an increase in revenue for the practice.

In addition, we assisted City Mind NP with the credentialing process for their providers. Our team handled all aspects of the process, including verification of licensure, malpractice insurance, and other requirements. We also provided ongoing monitoring and support to ensure that all providers were current with their credentials.

THE RESULT

Streamlining Billing and Credentialing for City Mind NP

As a result of our efforts, City Mind NP saw a dramatic improvement in their billing and credentialing processes. Denied claims were significantly reduced, leading to a marked increase in revenue for the practice. Additionally, their providers were quickly and successfully credentialed, allowing the practice to expand their patient base and increase their revenue.

City Mind NP was able to overcome their billing and credentialing challenges with the help of our experienced team. Our comprehensive solution allowed the practice to focus on what they do best- providing quality care to patients – while we handled the administrative tasks. We are proud to have played a role in the success of City Mind NP, and look forward to continuing to support them in the future.

29%

Increase in Net Collection

59%

Decrease in A/R

2%

Claims Denial Rate

"RCM Centric stepped in and provided a comprehensive solution for our needs. Their billing team took over our revenue cycle management and implemented best practices and advanced technology to improve the claims submission and follow-up process. This resulted in a significant reduction in denied claims and an increase in revenue for our practice. We are grateful for their support and highly recommend them to any practice looking to improve their billing and credentialing processes."
Joshua Flores - PMHNP-BC
Founder - Psychiatric Nurse Practitioner