Please Note: Record a video of minimum 2 minutes (in English) introducing yourself and send it to [email protected], only eligible candiates will be called for interview.
Our office is looking for a skilled and committed Customer Service Representative – CSR to join our team. As the customer service representative, you will be responsible for answering patient calls, answering client’s, taking queries, follow-ups, and making sound decisions. Your daily tasks will include managing tracking late payments. To excel in this role, it is essential to have a thorough understanding of good English communications.
Additionally, strong written and verbal communication skills are required as communicating with clients and insurance agents will be a significant aspect of the job. This is an onsite full-time position with competitive compensation and benefits package. If you are a self-motivated individual with a passion for medical billing and a commitment to providing excellent customer service, we encourage you to apply.
CSR Responsibilities:
- Answering inbound calls and scheduling appointments.
- Coordinating with doctor’s office in US regarding office hours, appointments and location changes etc.
- Gathering details of patient queries for any results and medications and relaying info to doctor’s office.
- Handle other duties as needed.
- Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
- Identify client needs, and respond in a professional, efficient, and courteous manner.
- Solve queries of patients regarding their medical issues
- Handling Front Desk (USA)
- 2 to 3 years hands on experience of customer support
CSR Requirements:
- Minimum bachelor’s degree
- A minimum of 2 years of experience as a CSR or similar role.
- Solid understanding of client communications.
- Must have the ability to multitask and manage time effectively.
- Excellent written and verbal communication skills.
- Outstanding problem-solving and organizational abilities.
- Must have call center experience.
Benefits:
- Complimentary Food
- Tea, Coffee
- Traveling Allowance
