Customer Service Representative – CSR

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Job Description:

Please Note: Record a video of minimum 2 minutes (in English) introducing yourself and send it to [email protected], only eligible candiates will be called for interview.

Our office is looking for a skilled and committed Customer Service Representative – CSR to join our team. As the customer service representative, you will be responsible for answering patient calls, answering client’s, taking queries, follow-ups, and making sound decisions. Your daily tasks will include managing tracking late payments. To excel in this role, it is essential to have a thorough understanding of good English communications.

Additionally, strong written and verbal communication skills are required as communicating with clients and insurance agents will be a significant aspect of the job. This is an onsite full-time position with competitive compensation and benefits package. If you are a self-motivated individual with a passion for medical billing and a commitment to providing excellent customer service, we encourage you to apply.

CSR Responsibilities:

  • Answering inbound calls and scheduling appointments.
  • Coordinating with doctor’s office in US regarding office hours, appointments and location changes etc.
  • Gathering details of patient queries for any results and medications and relaying info to doctor’s office.
  • Handle other duties as needed.
  • Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
  • Identify client needs, and respond in a professional, efficient, and courteous manner.
  • Solve queries of patients regarding their medical issues
  • Handling Front Desk (USA)
  • 2 to 3 years hands on experience of customer support

CSR Requirements:

  • Minimum bachelor’s degree
  • A minimum of 2 years of experience as a CSR or similar role.
  • Solid understanding of client communications.
  • Must have the ability to multitask and manage time effectively.
  • Excellent written and verbal communication skills.
  • Outstanding problem-solving and organizational abilities.
  • Must have call center experience.


  • Complimentary Food
  • Tea, Coffee
  • Traveling Allowance

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Job Overview

Date Posted:

January 26, 2023

Job Type:

Full Time

Experience Required:

2 Years


PHD / Patient Calling

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Total Positions:


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