Patient Help Desk
Patient Help Desk, Expert Healthcare
Support at Your Fingertips
Automate your next visit or follow-up
Focus on providing medical assistance
Allows faster & more efficient resolutions
Comprehensive Support Services Tailored to Every Patient
Our Patient Help Desk offers integrated, patient-first support, guiding you reliably through healthcare’s complexities. We provide consistent, knowledgeable assistance from administration to care coordination, empowering you at every stage.
- Scheduling, modifying, or canceling medical appointments
- Explaining insurance coverage, co-payments, and billing statements
- Help with electronic health record (EHR) access and patient portal navigation
- Coordination of care with specialists, labs, and imaging centers
- Facilitating referral management and pre-authorization requests
- Verifying insurance eligibility and managing plan details
- Answering medication, prescription, and pharmacy coordination questions
- Assistance with patient registration, credentialing forms, and documentation
Discover how our Patient Help Desk simplifies your workflow — for your patients and your peace of mind
Let us show you how real-time support and streamlined intake can elevate patient satisfaction and accelerate your revenue cycle — without disrupting your clinical flow.
A Modern Help Desk for Modern Healthcare
We’re proud to offer a digitally enabled support system that is secure, responsive, and patient-focused. Every interaction is designed to reduce wait times, eliminate confusion, and improve healthcare access for all.
Features That Set Us Apart:
- HIPAA-Compliant Communication Channels
- Trained Patient Service Representatives & Care Coordinators
- Integrated Support via Phone, Email, Chat, and Portal
Why Our Patient Help Desk Is Different
Unlike automated hotlines or third-party call centers, our support team consists of trained healthcare professionals who understand medical processes, patient needs, and provider workflows.
Weekly Calls by Patients
Enhanced Patient Experience
We're transforming healthcare to be more empathetic and efficient for every patient.
We're transforming healthcare to be more empathetic and efficient for every patient.
Operational Efficiency
We continuously refine our operations for maximum effectiveness and minimal waste.
We continuously refine our operations for maximum effectiveness and minimal waste.
Improved Health Outcomes
We deliver care that leads to tangible improvements in your health and well-being.
We deliver care that leads to tangible improvements in your health and well-being.
Increased Patient Retention
Our patient-first approach fosters loyalty and earns higher satisfaction.
Our patient-first approach fosters loyalty and earns higher satisfaction.
High First-Contact Resolution Rates
Get answers and solutions right away, thanks to our efficient support.
Get answers and solutions right away, thanks to our efficient support.
Outsourcing your Patient Help Desk to RCM Centric save you Up to 47% on your operational costs.
- Centralized scheduling
- Enhanced practice revenue
- Reduced no-show rates
- 100% Patient satisfaction
- HIPAA Compliance
- 24/7 Available
