Healthcare IT Support Services

Ensure Seamless IT Operations for Healthcare Providers with RCM Centric’s Expert IT Support Services. With over 10+ years of experience in healthcare IT, RCM Centric has been dedicated to delivering reliable and efficient IT support services to healthcare organizations, private practices, hospitals, and clinics.

Stable IT Processes

Our team of experienced professionals follows robust IT processes to maintain the stability and reliability of your IT infrastructure.

Safeguard IT Infrastructure

Through regular monitoring, security assessments, and system updates, we keep your sensitive healthcare data safe and secure.

Timely Issue Resolution

We prioritize quick response and resolution to minimize downtime and ensure your systems are up and running smoothly.

Support IT Evolution

We work closely with you to understand your unique requirements and provide strategic guidance to adapt and optimize your IT systems.

employee with trophy

Partner with RCM Centric for Reliable Healthcare IT Support

By partnering with RCM Centric, you gain a trusted ally in managing your healthcare IT infrastructure. Our experienced team is committed to delivering exceptional support services tailored to the specific needs of healthcare organizations.

Contact us today to learn more about how RCM Centric’s IT support services can enhance the performance and reliability of your healthcare IT systems.

The Benefits Healthcare IT Support Brings to Your Organization

Are you seeking to maximize the efficiency and reliability of your healthcare IT infrastructure? Discover the numerous benefits that healthcare IT support brings and how RCM Centric can empower your organization to thrive in the digital age.

95% - 99%

Medical applications availability due to proactive infrastructure monitoring.

92% Plus

Patient and physician satisfaction due to quicker response to IT issues and improved stability of healthcare software.

+6%

Productivity of nurses and physicians thanks to the reduced number of issues and timely help desk response.

100%

Regulatory compliance of the IT infrastructure or its delegated part due to security monitoring.

Outsource Your Healthcare IT Support to Get These Benefits!

Partner with RCM Centric's IT support experts to enhance the reliability of your IT ecosystem and ensure timely handling of IT support requests. By leveraging our expertise, you can maintain the satisfaction of patients and medical staff while delivering quality healthcare services.

Healthcare IT Consulting Services Options

Assessment of the existing IT environment

IT strategy consulting

Medical solution consulting

Digital health startup consulting

Customers We Serve

Healthcare
Providers
Medical Device Manufacturers
Medical Billing Companies
Pharmaceutical
Companies

On-Demand Healthcare Services We Provide

Medical Billing Services

Offering End-To-End medical billing from demo entry to payment posting with advanced monthly or weekly reporting so you can notice what's going on.

Medical Coding Services

Outsourcing your medical coding services to expert coders at RCM Centric enables you to optimize your revenue while reducing compliance risks.

DME / Ambulatory Billing Services

Forget your worries at leading DME billing, and you can boost your revenue by using our 24/7 durable medical equipment (DME) Billing and Coding experts.

Hospital Billing Services

Working with RCM Centric, you enjoy the long-term benefits of our revenue cycle specialists providing efficient billing services to hospitals.

Practice Audit Services

Want smooth practice? Our billing and coding experts will initiate an audit for you to find billing issues and update your practice with the latest tech.

Credentialing & Enrollment

Our experienced team manages the credentialing process, which helps you navigate the process of provider enrolment and credentialing with insurance.

Telehealth Billing Services

Connect with your patient easily and get an automated billing solution. We help providers to connect with patients virtually with integrated technology.

Patient Help Desk Services

RCM Centric provides dedicated Help desk services for hospitals, medical centers, health clinics, and private doctor's practices throughout the United States.

IT Help Desk Outsourcing

Scale your team faster by outsourcing your help desk team. Adjust available time according to your business hours.

Expert Teams

Our teams are ready to help customers with any issue.

Dedicated Manager

Get dedicated team manager for all outsourced projects.

Expertise

We have expertise in delivering customer service.

24/7 Support

We operate 24/7/365, including holidays.

Personal Approach

We find an approach to every client’s needs.

Effective Support Tools

We implement best and up-to-date tools into our work.

Features

Why Outsource Healthcare IT Support ot RCM Centric

Hand Over Healthcare IT Support

Hand Over Healthcare IT Support:

LiveChat

Chat with our available agent and get answered to your quick queries.

Please fill in the form below, and our rep will get back to you in 30 minutes to schedule an initial discussion of the support scope.

Optional: Browse to upload your files (up to 5 files of 20MB overall)

Frequently Asked Questions - FAQ's

Healthcare IT support services refer to the range of technical assistance and solutions provided to healthcare organizations to manage and maintain their information technology systems. These services encompass various areas, including hardware and software support, network management, data security, system integration, and electronic health record (EHR) management.

Healthcare IT support services are essential because they ensure the smooth functioning of technology systems in healthcare settings. They help healthcare organizations optimize their IT infrastructure, improve patient care, enhance data security and privacy, streamline administrative processes, and comply with regulatory requirements. These services play a crucial role in supporting the delivery of high-quality healthcare services.

Healthcare IT support services can vary depending on the provider, but they typically include a range of offerings. Common services include IT help desk support, software and hardware installation and maintenance, network monitoring and management, data backup and recovery, cybersecurity measures, EHR implementation and training, system upgrades and migrations, and IT consulting and strategic planning.

RCM Centric offers several benefits to healthcare organizations. We help improve operational efficiency, reduce downtime, enhance data security, ensure compliance with healthcare regulations (such as HIPAA), facilitate seamless communication and collaboration among healthcare professionals, support interoperability of systems, optimize workflows, and enable better decision-making through data analysis and reporting.

Yes, RCM Centric’s services can be tailored to meet the unique requirements of each healthcare organization. RCM Centric typically offer customizable service packages that can be designed to align with the organization’s size, infrastructure, budget, and specific IT goals. This flexibility allows organizations to choose the level of support they need and to scale their services as their requirements evolve.

RCM Centric’s team of experts play a crucial role in ensuring data security within healthcare organizations. We implement robust cybersecurity measures to protect patient data from unauthorized access, implement encryption and secure data transmission protocols, conduct regular security assessments and audits, provide employee training on data security best practices, and offer data backup and recovery solutions to safeguard against data loss or breaches.

Yes, RCM Centric’s services often include assistance with the implementation and management of electronic health record (EHR) systems. We can provide guidance on selecting the appropriate EHR software, ensure proper system integration, configure the EHR to meet the organization’s needs, train staff on EHR usage, and offer ongoing support and maintenance to optimize EHR performance and utilization.

Our services are well-versed in the regulatory requirements that apply to the healthcare industry, such as the Health Insurance Portability and Accountability Act (HIPAA). We assist healthcare organizations in aligning their IT systems and practices with these regulations to ensure data privacy and security. Our experts can conduct risk assessments, implement appropriate security measures, assist with compliance audits, and offer guidance on maintaining compliance with relevant healthcare laws and regulations.

We keep healthcare organizations informed about the latest technology advancements and trends in the industry. We provide guidance on emerging technologies that can benefit the organization, offer recommendations for system upgrades and migrations, assist in implementing new software or hardware solutions, and provide ongoing monitoring and support to ensure that the organization’s IT infrastructure remains up to date and optimized for current and future needs.

RCM Centric’s IT support services play a vital role in enhancing communication and collaboration among healthcare professionals. We implement secure messaging platforms, video conferencing tools, and other communication technologies that enable real-time and efficient information exchange. These services also integrate systems to ensure seamless sharing of patient data, facilitate remote access to medical records, and enable collaborative decision-making, leading to improved patient care coordination and interdisciplinary teamwork.

Yes, we can help healthcare organizations with disaster recovery and business continuity planning. We implement backup and recovery solutions to ensure data can be restored in the event of a system failure, natural disaster, or cyberattack. Our IT support teams also assist in developing comprehensive business continuity plans, including contingency measures and redundant systems, to minimize downtime and maintain essential healthcare services during unforeseen events.

We analyze the existing IT infrastructure and workflows of healthcare organizations to identify areas for improvement. RCM Centric offer expertise in system optimization, workflow redesign, and process automation to streamline administrative tasks and enhance efficiency. By optimizing IT infrastructure, these services help reduce bottlenecks, eliminate redundancies, improve data accessibility, and enhance overall operational performance within healthcare organizations.

Yes, RCM Centric often provide training programs for healthcare staff to ensure they can effectively use the organization’s IT systems. We offer comprehensive training on various aspects, such as EHR usage, cybersecurity best practices, data privacy compliance, and general IT skills. These training programs are designed to empower healthcare professionals to leverage technology efficiently, thereby maximizing the benefits of the IT systems in place.

The cost of healthcare IT support services can vary depending on factors such as the size of the organization, the complexity of IT systems, the scope of services required, and the chosen required IT support. IT support services can be offered on a subscription-based model, where organizations pay a recurring fee for ongoing support, or on a project basis for specific IT initiatives. 

Yes, RCM Centric can aid in regulatory reporting and data analytics. We can help healthcare organizations gather and analyze data from various sources, generate reports required for regulatory compliance, and provide insights for quality improvement initiatives. RCM Centric can assist in implementing data analytics tools and developing customized reporting capabilities to extract valuable information from the organization’s IT systems, facilitating informed decision-making and compliance with reporting requirements.

Healthcare IT support services are available for organizations of all sizes, including small healthcare practices. RCM Centric recognize that smaller healthcare practices may have different needs and budget constraints compared to larger organizations. Therefore, we offer scalable and tailored solutions that can be customized to fit the specific requirements of small healthcare practices, ensuring they receive the necessary IT support within their budgetary limitations.

We provide services to all healthcare providers within United States. We are covering each state and expending our services for all regions.

Yes, our data migration teams work closely with new customers to ensure a smooth transition. We provide the necessary templates to your former billing company so that they can compile data in a format that is compatible with our system. After receiving data in the required format, we will import it into our platform for you, completely free of charge.

After signing the contract, we can begin the setup process immediately. Generally, for most clients, the process takes 2 to 4 business days.

Don’t hesitate to contact the sales team and schedule an appointment for 15-30 minutes; our team will assist you accordingly. If you need quick help, call us at (415) 530-2893 or email us at [email protected].

Get Solution in 24 Hours

Please tell us more about your business and get connected with an expert.