SMS Terms & Conditions
Effective Date: 05-09-2024
Legal Entity: RCM Centric (“RCM Centric,” “we,” “our,” “us”)
Program Name: RCM Centric Practice Portal SMS
By opting in via our Practice Portal, web forms, contracts, or other channels, you agree to receive transactional account notifications from RCM Centric related to your practice account. These messages may include, but are not limited to: appointment reminders/confirmations, invoice and payment alerts/receipts, claim status updates, monthly statements, important account or security notifications.
Message frequency may vary. Message and data rates may apply.
To opt out at any time, text STOP. For assistance, text HELP or visit https://rcmcentric.com/
See our Privacy Policy at https://rcmcentric.com/privacy-policy/
1) Program Description
We send SMS strictly for Practice Portal account notifications:
- Appointment reminders/confirmations and follow-ups
- Invoice issued/due, payment received, failed/expired card notices
- Claim/EOB status updates and statement availability
- Account and security alerts (e.g., new device sign-in)
2) Opt-In & Consent
3) Cost & Frequency
- Message frequency may vary based on your practice account activity.
- Message and data rates may apply per your mobile carrier plan.
4) Opt-Out & Support
- To opt out, reply STOP to any message. You will receive a final confirmation SMS.
- For help, reply HELP or visit https://rcmcentric.com/
- You may also manage preferences in the Practice Portal, where available.
- Support hours: Mon–Fri, 9:00–18:00 PKT (GMT+5). (Add your US hours here if applicable.)
5) Privacy
We respect your privacy. See https://rcmcentric.com/privacy-policy/
SMS consent is not shared with third parties or affiliates. We may share limited information with service providers solely to deliver messages under appropriate safeguards. We do not sell personal information. We minimize PHI in SMS and direct you to our secure Portal for sensitive details.
6) Eligibility & Responsibilities
7) Carriers & Delivery
8) Changes to the Program or Terms
- We may modify or terminate the SMS program or these Terms at any time.
- Updates will be posted at https://rcmcentric.com/sms-terms/
- Continued participation constitutes acceptance.
9) Contact Us
Questions about these Terms or SMS? Visit https://rcmcentric.com/ or contact your RCM Centric account manager.
